Frequently Asked Questions
What if a puzzle piece is missing?
The dog got away with it? The vacuum cleaner did its job a little too well? No problem! We'll get you back to having a complete puzzle. Send an email to emma@puzzleinabag.com with a picture of the missing puzzle piece and we'll send it to you as soon as possible!
Where are your puzzles made?
All our puzzles are made in Europe and assembled in Belgium.
How long will I wait for my package after ordering?
If you order before 10 p.m. the puzzle leaves the same business day. Only sometimes, like everyone else, we have to wait a bit for the mail. So count on 1-2 business days of patience anyway!
Why is the puzzle in a bag?
Why a bag, you ask? Simple, we wanted to reinvent the classic puzzle. We did this partly with the content of the puzzle itself, but also with the packaging. We replaced the old box with a young hip bag with a fun design.
Is there an example with the puzzle?
Of course! But if you want to make it difficult, you can just ignore it.
