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Frequently Asked Questions

What if a puzzle piece is missing?

The dog gone? Did the vacuum cleaner do its job too well? No problem! We will ensure that you have a complete puzzle again. Send an email to with a photo of the missing puzzle piece and we will send it to you as soon as possible!

Where are your puzzles made?

Our puzzles are made by a manufacturer in the Netherlands and we are located in Ghent, Belgium. After the production of the puzzles, the rest of the package is put together by a custom company called Mirto, which is also based in Ghent. We are now looking to the future to be able to produce just a little closer to home.

How long do I wait for my package after ordering?

Once you have ordered, the puzzle leaves immediately. Only sometimes, like everyone else, we have to wait a bit for the mail. So please count on 2 to 5 working days of patience!

Why is the puzzle in a bag?

Why a bag, you ask? Simple, we wanted to reinvent the classic puzzle. We have done this partly with the contents of the puzzle itself, but also with the packaging. We replaced the old box with a young, trendy bag with a nice design.

Is there an example with the puzzle?

Naturally! But if you want to make it difficult, you can just ignore it.

What are the dimensions of the puzzle?

The puzzle is rectangular and measures 680 x 440 mm.

When will a new puzzle be released?

We are always busy designing new puzzles. Follow our social media channels to stay informed.

I have a question, how can I contact you?

You can always contact us at and we will try to help you as soon as possible.